IT Support Center | Division of Information Technology

GW Account Central

The GW Account Center provides information on requesting access to or termination of GW account based systems and services.

GWID

Use your GWID to access multiple resources including student transcripts, the University Time and Reporting System; faculty and staff benefit selection, and much more.

GWID Pin Reset

If you have forgotten the PIN associated with your GWID you can reset it yourself here using the "Forgot PIN?" button.

NetIDs

Faculty, staff and student NetIDs will be the username used to login to various GW systems (e-mail, GW portal, and Blackboard). Once assigned, your NetID may not be changed.

Create a NetID

Net ID / Email Password Reset

Specialized NetID accounts

Account information for alumni, consortium students, affiliates and organizations.

Wireless-Only NetID Accounts

Guest Wireless:Request Access

Guest Wireless is used by guests for conferences and special events; it is different from GWireless. Requests for access must come from the sponsor, not the guest. A GW sponsor is an existing University faculty/staff member.

The Guest Wireless network (GW_EVENT SSID) is unsecured. Refrain from sending sensitive information while on this system.

GW Libraries: Request access at a Reference Desk.

GW Housing Resident Interns

Residence Halls (Summer Only)

Students, faculty or staff: GWireless

Create/use your NetID to login to GWireless

Miscellaneous and Administrative Accounts

Banner (faculty and staff only)
Banner accounts for access to GW financial systems
Blackberry (faculty and staff only)
Blackberry Enterprise Server Account for GW owned cell phones
VPN Access Form (faculty and staff only)
Secure connectivity to internal IT services
EAS (faculty and staff only)
Enterprise Accounting System accounts for University business
GroupWise / Novell Accounts (faculty and staff only)
Create, modify, disable or delete a Novell and/or GroupWise account.
Listserv Mailing Lists and Accounts (students, faculty, and staff)
Accounts for managing e-mail lists on the Internet. Frequently used for distributing announcements and holding discussions.

E-mail Support

GW provides several different e-mail systems to meet the various needs of the GW community. Find information on the e-mail programs and how to utilize this resource.

GWMail (Students and Alumni)

Access Your Account
FAQs: Students | Alumni
Request assistance online or by e-mail

GWemail (Faculty and Staff)

Access Your Account
FAQ
IMAP Configuration Settings
Standard settings for accessing e-mail through applications such as Outlook, Pegasus and mobile devices
Request assistance online or by e-mail

GroupWise e-mail (Faculty and Staff)

GroupWise accounts are used for specific GW administrative offices and the GW Medical Center

Access Your Account
Request assistance online or by e-mail

Hermes Listserv Accounts (Students, Faculty, Staff, Departments and Student Organizations)

Accounts for managing e-mail lists on the Internet. Frequently used for distributing announcements and holding discussions.

Voice, Data and Cable Support

Voice Services (Phone Lines, Voice Mail, Auto-Attendants and Call Center Design)

Wired Data Connectivity

Wireless Data Connectivity

GW1X
Information on how to configure and establish a GW1X connection on your wireless device.
GWireless
Instructions on connecting to the GWireless network for faculty, staff and students. Guests and affiliates need a GW Sponsor (existing University faculty/staff) to request access to the Guest Wireless network.

Cable TV Service

Cable for Administrative Offices

Cable for Residence Halls

Service Information
User Manual
For additional assistance, please call 202-994-GWIT(4948), between 8 a.m. and 8 p.m.

Hardware Support

Technical assistance for desktops, laptops and mobile devices.

Computer Support

Windows based Desktop and Laptop Computers

Windows XP: Open a ticket
Windows 7: Open a ticket
Windows Vista: Important information for Administrative machines

Apple desktop and laptop computers

OS X 10.4 and higher: Open a ticket

Mobile Devices

Apple iOS Mobile Devices - iPhone, iPad and iPod Touch
Android OS Devices
Blackberry Devices - RIM Blackberry phones

General Information on GW Supported Hardware

Enterprise Application Support

Support for using GW enterprise applications

Submit a Ticket

Create an IT Support Center ticket now!

Create a Support Ticket

News and Outages