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News and Outages

All Enterprise Systems are operating normally at this time.

To report a technical issue, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.

[Updated: 01/03/2012 | 11:30 AM]


***TECHNOLOGY UPDATE: Phishing Scam! WARNING!***

WARNING: An email phishing scam is currently circulating GW email addresses disguised as official correspondence from The George Washington University titled "RESPOND WITH IMMEDATE EFFECT !!!" or "Banner System Activation 2011/2012".

This is a reminder that you should NEVER reply to email messages asking for personal information, even if it is security related. No such e-mail will EVER come from GW or the Division of Information Technology asking users to reply with information such as NetID, password, birth date, social security number, GWid number, etc.

Report the email as 'phishing' by clicking on the downward arrow next to 'Reply' within the email, and then selecting 'Report Phishing'.

If you have already responded to a phishing email please immediately reset your password by logging into the Account Management Tool at https://identity.gwu.edu. If you have any questions, concerns or to validate the source of a message, please contact the IT Support Center at 202-994-GWIT (4948).

Thank you.
Division of Information Technology

[Updated: 01/15/2012 | 09:26 PM]


Novell Directory Services Outage Beginning at 9:00 p.m. Friday, January 27

What: Novell Directory services Outage

When: 9:00 p.m. Friday, January 27 12:01 a.m., Saturday, January 28, 2011.

Who is Affected: No impact on users.

Purpose: System maintenance.

Impact to users: No impact on users.

Questions: If you have questions, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.

[Updated: 01/21/2012 | 4:48 PM]


GWdocuments Upcoming Planned Outages

What: GWdocuments planned outages

When: There will be two outage windows over 2 weekends which are as follows:

1. Friday, Jan 27th starting at 6 PM - 8 AM Saturday morning **
2. Friday, Feb 3rd starting at 6 PM - 8 AM Saturday morning **

** There may be a few minor interruptions on Saturday and Sunday

Who is Affected: All users of GWdocuments

Purpose: Upgrade to the latest Documentum service pack and finalize server configuration for high availability.

Impact to users: GWdocuments will be unavailable during the upgrade windows mentioned above. Users should be able to access GWdocuments all day Saturday and Sunday on those 2 weekends with the possibility of a few minor interruptions.

Questions: If you have questions, please contact the IT Support Center at 202-994-GWIT (4948). Technical assistance is available 24 hours a day, 7 days a week.

[Updated: 01/21/2012 | 4:48 PM]

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GW Account Central

The GW Account Center provides information on requesting access to or termination of GW account based systems and services.

GWID

Use your GWID to access multiple resources including student transcripts, the University Time and Reporting System; faculty and staff benefit selection, and much more.

GWID Pin Reset

If you have forgotten the PIN associated with your GWID you can reset it yourself here using the “Forgot PIN?” button.

NetIDs

Faculty, staff and student NetIDs will be the username used to login to various GW systems (e-mail, GW portal, and Blackboard). Once assigned, your NetID may not be changed.

Create a NetID

Net ID / Email Password Reset

Specialized NetID accounts

Account information for alumni, consortium students, affiliates and organizations.

Wireless-Only NetID Accounts

 

Miscellaneous and Administrative Accounts

  • Banner (faculty and staff only)
    Banner accounts for access to GW financial systems
  • Blackberry (faculty and staff only)
    Blackberry Enterprise Server Account for GW owned cell phones
  • VPN Access Form (faculty and staff only)
    Secure connectivity to internal IT services
  • EAS (faculty and staff only)
    Enterprise Accounting System accounts for University business
  • GroupWise / Novell Accounts (faculty and staff only)
    Create, modify, disable or delete a Novell and/or GroupWise account.
  • Listserv Mailing Lists and Accounts (students, faculty, and staff)
    Accounts for managing e-mail lists on the Internet. Frequently used for distributing announcements and holding discussions.

E-mail Support

GW provides several different e-mail systems to meet the various needs of the GW community. Find information on the e-mail programs and how to utilize this resource.

GWMail (Students and Alumni)

 

GWemail (Faculty and Staff)

 

GroupWise e-mail (Faculty and Staff)

GroupWise accounts are used for specific GW administrative offices and the GW Medical Center

 

Hermes Listserv Accounts (Students, Faculty, Staff, Departments and Student Organizations)

Accounts for managing e-mail lists on the Internet. Frequently used for distributing announcements and holding discussions.

Voice, Data and Cable Support

Voice Services (Phone Lines, Voice Mail, Auto-Attendants and Call Center Design)

 

Wired Data Connectivity

 

Wireless Data Connectivity

  • GW1X
    Information on how to configure and establish a GW1X connection on your wireless device.
  • GWireless
    Instructions on connecting to the GWireless network for faculty, staff and students. Guests and affiliates need a GW Sponsor (existing University faculty/staff) to request access to the Guest Wireless network.

 

Cable TV Service

Cable for Administrative Offices

 

Cable for Residence Halls

Hardware Support

Technical assistance for desktops, laptops and mobile devices.

Computer Support

Windows based Desktop and Laptop Computers

 

Apple desktop and laptop computers

 

Mobile Devices

General Information on GW Supported Hardware